Terms and Conditions

Welcome to Web Designer Luton (“we”, “us”, “our”). These Terms and Conditions (“Terms”) set out the agreement between you (“Client”, “you”, “your”) and Web Designer Luton Ltd for the use of our website and services.

By ordering, subscribing to, accessing, or using our services, you agree to these Terms. Please read them carefully before purchasing a service or subscription.

1. Our Services

1.1 What We Do

We provide professional digital services, including:

Website design, development, redesign, and management
Regular website plans, including Website Redesign, Pro, and Premium Plans
eCommerce website plans, including Standard, Pro, and Premium Plans
Monthly and yearly website plans
Website hosting and domain services
Advanced SEO services, including technical SEO, schema markup, and search optimisation
Business listing setup and guidance, including Google Business Profile, Yell, and Trustpilot
Graphic design services, including logos, business cards, menus, and basic branding materials
Optional add-ons and other services listed on our website
Custom website features, integrations, and functionality where agreed separately

Service details, inclusions, limitations, pricing, and support levels are described on the relevant service or pricing page and form part of these Terms.

2. Plans, Pricing & Payments

2.1 Yearly Plans

Yearly plans are normally paid in full at the start of the service period.
Unless otherwise stated, the service period is 12 months.
Renewal is required to continue services after the relevant service period.
Renewal pricing and any changes to the service will be communicated in accordance with the applicable plan terms.

2.2 Monthly Plans

Monthly plans are provided through a recurring monthly subscription.
The applicable one-time setup fee and first monthly payment are collected when you subscribe.
Future monthly payments are automatically collected through our payment provider on the scheduled billing date.
Manual payments or standing orders are not required for subscriptions processed through our online payment system.

The monthly subscription continues until cancelled in accordance with these Terms and the terms of the chosen plan.

2.3 Setup Fees

Where a plan includes a one-time setup fee, this covers initial setup, configuration, preparation, software, licences, or other costs associated with starting the service.
The applicable setup fee is clearly displayed before you subscribe.
Setup fees are generally non-refundable once setup work has commenced, subject always to any statutory rights that apply to you.

2.4 Payment Methods & Additional Charges

We may accept payments through methods including:

Online payment through our payment provider
Bank transfer
Other payment methods specifically offered by us

Any additional payment processing or handling fee will be clearly stated before the payment is made.

3. Support & Maintenance

3.1 Support Levels

Support varies by plan and is clearly stated on the relevant pricing or service page.

Depending on the plan, support may include:

A specified period of unlimited support
A set number of support requests per month
Additional support available at the stated per-request fee

Support covers reasonable changes and updates requested by the Client within the scope and limits of the chosen plan.

3.2 Maintenance

Maintenance is the technical work we carry out to keep your website operating properly. Depending on your plan, this may include:

Plugin updates
Theme updates
PHP updates
Security checks
Performance checks
Compatibility checks and technical fixes

Maintenance does not necessarily include custom development, major redesigns, or new functionality unless specifically included in your plan.

3.3 What Support Does Not Include

Unless specifically stated in your plan, support does not include:

Custom development outside the agreed plan scope
Complex integrations or bespoke functionality
Third-party subscription or platform fees
Major redesigns outside the included support allowance
Content creation beyond the services included in your chosen plan

Where additional work is required, we will explain the work and any applicable cost before proceeding.

4. Website Content & Client Responsibilities

4.1 Content Provision

You may provide text, images, logos, prices, product information, business details, and other materials required for your website.

Where your plan includes content creation or rewriting, we may create or improve content based on the information you provide.

You confirm that any content or materials you provide:

Are accurate to the best of your knowledge
Do not knowingly infringe copyright, trademark, privacy, or other third-party rights
May legally be used by us for the purpose of providing the agreed service

4.2 Reviews & Social Media

You are responsible for your own social media accounts, customer relationships, and review activity.

Where we provide review or social media integration, setup, or guidance, we rely on the access and information you provide and on the availability and functionality of the relevant third-party platform.

5. SEO & Advanced SEO Services

5.1 SEO Nature

SEO is an ongoing process and search engine results depend on many factors outside our control.

We do not guarantee:

Specific search engine rankings
Specific levels of website traffic
Specific numbers of leads or enquiries
Specific sales or revenue

Our SEO services are intended to improve the technical quality, structure, content, and visibility of your website, but search engines ultimately determine how and where websites appear in search results.

5.2 Advanced SEO Services

Advanced SEO Services may be available as a yearly or monthly service, depending on the option shown on our website.

Advanced SEO may include content optimisation, technical SEO, schema markup, business listings, on-page optimisation, image optimisation, and other search visibility work as described on the relevant service page.

Some SEO tools, software, and third-party services may be required to maintain certain functionality. Where a third-party service is essential to the agreed service, its availability and pricing may be subject to change.

6. Business Listings & Third-Party Platforms

6.1 Third-Party Control

Platforms such as Google Business Profile, Trustpilot, Yell, Facebook, and other third-party services operate independently and apply their own rules and eligibility requirements.

Approval, suspension, review moderation, visibility, account restrictions, and removal are controlled by the relevant third-party platform.

6.2 Eligibility & Verification

Some platforms may require evidence or verification before approving a listing. This may include business registration information, matching business details, signage, location information, photographs, or other evidence.

It is your responsibility to provide accurate information and any evidence reasonably required for verification.

6.3 No Guarantee of Approval

We follow applicable platform guidelines and provide guidance based on the information available to us, but we cannot guarantee:

Approval of a listing
Continued approval or visibility
Protection from suspension or removal
Review publication or moderation outcomes

If a third-party platform rejects, suspends, restricts, or removes a listing, we are not responsible for the platform’s decision.

7. Website Hosting, Domains & Email

7.1 Hosting

Where hosting is included in your plan, we provide or arrange hosting as described on the relevant plan page.

Hosting is subject to the policies, availability, and technical limitations of the relevant hosting provider.

7.2 Domains

Where a domain is included in your plan, the applicable renewal terms will be stated on the relevant plan page.

Where a domain is purchased or managed by you independently, you remain responsible for keeping the domain registered and renewed.

7.3 Business Email

Where professional email accounts are included, the number of accounts and storage limits will depend on the chosen plan.

Additional email accounts or services may be subject to additional charges where stated.

8. Website Ownership & Access

Website ownership, hosting, domain registration, software licences, and access arrangements may vary depending on the plan and services purchased.

The applicable ownership and access arrangements will be explained as part of the chosen service where they differ from the standard arrangement.

Where a Client has supplied or independently owns a domain, hosting account, content, branding, or other assets, those assets remain the Client’s property.

Third-party software, plugins, themes, licences, hosting services, and other tools remain subject to the ownership and licence terms of their respective providers.

9. Cancellations & Changes to Plans

9.1 Monthly Plans

Monthly subscriptions may be cancelled in accordance with the terms of the chosen plan and applicable law.

Where you cancel a monthly subscription, future recurring payments will stop in accordance with the cancellation process and billing cycle. Any outstanding payments or charges for services already provided remain payable.

Nothing in these Terms removes or limits any statutory cancellation or consumer rights that may apply to you.

9.2 Yearly Plans

Yearly plans normally cover the agreed service period and are paid upfront.

Cancellation of a yearly plan will normally prevent renewal at the end of the current service period. Refunds for unused time are not normally provided, except where required by law or otherwise agreed by us.

Nothing in these Terms removes or limits any statutory rights that may apply.

9.3 Existing Customers Changing Plans

Existing customers may be able to switch between monthly and yearly plans without paying a new setup fee, subject to the applicable plan and any outstanding balance.

Where a customer moves to a different plan, the new plan’s pricing, inclusions, support level, and payment terms will apply from the agreed change date.

10. Custom Work & Additional Services

Where you request features, integrations, functionality, design work, or other services outside the scope of your chosen plan, we may provide a separate quotation.

Additional work will only be charged where the cost has been communicated and agreed before the work begins, unless otherwise agreed in writing.

Examples may include:

Booking or appointment systems
Payment integrations
API integrations
Advanced automation
Custom development
Complex third-party integrations
Non-standard website functionality

11. Fair Use

Where a plan includes unlimited support, unlimited pages, unlimited email addresses, or other unlimited services, those services are provided for the normal and reasonable use of the website and business covered by the plan.

Requests that are excessive, unrelated to the website, technically unreasonable, or substantially outside the intended scope of the plan may require additional charges or a separate agreement.

If we believe a request falls outside the reasonable scope of your plan, we will explain this before carrying out chargeable work.

12. Limitation of Liability

We aim to provide reliable and professional services, but we cannot guarantee uninterrupted access, completely error-free operation, or continuous availability of third-party services.

To the extent permitted by law, we are not responsible for losses caused by:

Third-party service failures
Hosting provider outages
Domain registration or renewal failures caused by incorrect information or missed renewal
Third-party platform suspensions or rejections
Search engine algorithm changes
Loss of rankings, traffic, leads, sales, or revenue
Client-provided content, information, or instructions

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability that cannot legally be excluded or limited.

13. Data Protection & Privacy

We process personal data in accordance with applicable UK data protection laws.

Information about how we collect, use, store, and protect personal data is provided in our Privacy Policy.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, pricing, payment systems, legal requirements, or business practices.

The latest version published on our website will apply to new orders and services from the date it becomes effective.

Where a change materially affects an existing ongoing service or subscription, we will provide any notice required by law or by the applicable contract terms.

15. General Terms

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

These Terms, together with the applicable plan details, service descriptions, quotations, and any other agreed written terms, form the agreement between you and Web Designer Luton Ltd for the relevant service.

16. Contact Information

Web Designer Luton Ltd
Address: 29 Lancing Road, Luton, LU2 8JN
Telephone: 01582 932186
Mobile: 07878 759848
Email: info@webdesignerluton.co.uk

Thank you for choosing Web Designer Luton. We look forward to supporting your business online.