Privacy Policy

At Web Designer Luton Ltd, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, or use our services.

We aim to handle your personal information fairly, transparently, and securely in accordance with applicable UK data protection law, including the UK GDPR and Data Protection Act 2018.

1. Who We Are

Web Designer Luton Ltd is responsible for the personal information we collect and use through this website and in connection with our services.

If you have any questions about this Privacy Policy or how we use your information, you can contact us using the details at the end of this policy.

2. Information We Collect

2.1 Information You Provide

We may collect personal information when you:

Contact us through our website forms
Contact us by email, telephone, or WhatsApp
Request a quote or callback
Purchase or enquire about our services
Communicate with us about an existing service or project

This information may include:

Your name
Email address
Telephone number
Business name
Website or business information
Details relating to your enquiry or project
Any other information you choose to provide

2.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. Depending on the services and technologies active on the website, this may include:

IP address
Browser type and device information
Pages visited and approximate time spent on the website
Referring website or source
Basic technical and performance information

This information may be used to understand how visitors use our website, maintain security, identify technical problems, and improve website performance and user experience.

3. How We Use Your Information

We may use your personal information to:

Respond to enquiries and provide quotations
Provide website design, development, hosting, SEO, maintenance, and related services
Communicate with you about your website, services, payments, or account
Process and manage purchases and service agreements
Provide customer support
Maintain and improve our website and services
Protect our website, systems, and services from misuse or security threats
Meet legal, regulatory, tax, and contractual obligations
Send relevant marketing communications where we are legally permitted to do so

We do not sell or rent your personal information to third parties.

4. Lawful Basis for Processing

We only process personal data where we have a lawful basis to do so under applicable data protection law. Depending on the circumstances, the lawful basis may include:

Contract: where processing is necessary to provide services you have requested or to take steps before entering into a contract.
Legal obligation: where we are required to process information to comply with a legal or regulatory requirement.
Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
Consent: where we specifically ask for your consent, such as where consent is required for certain marketing or non-essential cookies.

The lawful basis used will depend on the reason we are processing your information.

5. Marketing & Communication

We may contact existing or prospective customers about our services where permitted by applicable law.

Where consent is required, we will ask for it before sending marketing communications. You can withdraw your consent or object to marketing communications at any time.

You can also contact us if you no longer wish to receive marketing communications from us.

6. Sharing Your Information

We only share personal information where necessary for providing our services, operating our business, meeting legal obligations, or where you have otherwise been informed.

6.1 Service Providers

Depending on the service you use, we may share limited information with trusted service providers that help us operate our business or deliver services. These may include providers of:

Website hosting and infrastructure
Business email and communication services
Payment and billing services
Website, SEO, analytics, and technical tools
Review and business listing services

We aim to ensure that service providers only receive information necessary for the relevant purpose and that appropriate safeguards are in place.

6.2 Legal Requirements

We may disclose personal information where required to do so by law, regulation, court order, or other lawful request.

7. Third-Party Platforms & External Services

Our website and services may use or interact with third-party platforms and services, including, where applicable:

Google services and Google Business Profile
Trustpilot
Yell
TrustIndex.io
Social media platforms
Other third-party services required for particular website features or services

These third parties operate under their own privacy policies and terms. Where a third-party service processes your personal information, its own privacy practices may also apply.

We do not control the privacy practices, security, decisions, or actions of independent third-party platforms.

8. International Data Transfers

Some service providers we use may process personal information outside the UK. Where personal data is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements.

9. Cookies & Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions, improve performance, understand how visitors use the website, and support features such as embedded maps, reviews, videos, or social media content.

Some cookies may be necessary for the website to function, while others may require your consent depending on their purpose.

For more information about the cookies used on our website and how they work, please see our Cookies Policy.

10. Data Security

We take reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted online.

11. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, and meeting legal, tax, accounting, or contractual requirements.

When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it, subject to any legal or legitimate requirement to retain it for longer.

12. Your Data Protection Rights

Depending on the circumstances and the lawful basis for processing, you may have rights under UK data protection law, including the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information where applicable
Request restriction of processing in certain circumstances
Object to certain processing, including direct marketing
Request transfer of certain personal information where the right to data portability applies
Withdraw consent where we rely on consent as our lawful basis

These rights are not absolute and may depend on the circumstances and the lawful basis on which we process your information.

To exercise your rights, please contact us using the details below. We may need to verify your identity before responding to a request.

13. Complaints

If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we can investigate and try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator, if you believe your personal information has been handled unlawfully or your data protection rights have not been respected.

Further information about the ICO and how to make a complaint is available from the Information Commissioner’s Office.

14. Children

Our services are intended for businesses and are not specifically directed at children. We do not knowingly collect personal information from children through this website for the purpose of providing our business services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, data processing activities, or legal and regulatory requirements.

The latest version will always be published on this page. We recommend checking this page periodically to ensure you are aware of any changes.

16. Contact Information

If you have any questions about this Privacy Policy, your personal information, or how we process your data, please contact us:

Web Designer Luton Ltd
Address: 29 Lancing Road, Luton, LU2 8JN
Telephone: 01582 932186
Mobile: 07878 759848
Email: info@webdesignerluton.co.uk

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