Welcome to Web Designer Luton! These Terms and Conditions (“Terms”) outline the agreement between you (“Client,” “you,” or “your”) and Web Designer Luton (“we,” “us,” or “our”) governing the use of our website and the services we provide. By accessing or using our website and services, you agree to be bound by these Terms. Please take the time to read them carefully.

1. Service Agreement

1.1 Service Description: At Web Designer Luton, we specialize in providing comprehensive services for designing, building, hosting, and managing professional and responsive websites. Our primary goal is to deliver high-quality solutions at competitive prices, tailored to meet your specific needs.

1.2 Plans and Payments: We offer flexible monthly and yearly plans to accommodate your budget and requirements. For yearly plans, we require full payment upfront. Monthly plans require a deposit. You can make payments securely through our website, or alternatively, we also accept cash and bank transfers. Please note that a £10 handling fee applies to payments made through our website.

1.3 Support and Maintenance: We are committed to ensuring your satisfaction with our services. With every plan, we offer free one-time support and maintenance per month. However, for our premium plan, we provide unlimited free support. We believe in transparency and value the trust you place in us, which is why we provide you with full access to your website’s back end and hosting.

1.4 Discounts: As a token of appreciation for your continued trust, we offer renewal discounts ranging from 5% to 10%, depending on the plan you choose. Additionally, if you order two or more websites, we provide up to a 10% discount to further enhance your savings.

2. Website Design Process

2.1 Content Submission: We strive to streamline the website design process for your convenience. The duration of the design process typically ranges from 3 to 5 days, depending on the complexity of your requirements and the plan you have chosen. This timeframe assumes that you provide us with all the necessary content for your website. However, if you prefer, we can also assist you in writing the content, which may extend the timeline to 7 to 10 days.

2.2 Client Involvement: We highly value your input and encourage your active involvement throughout the website design process. Your feedback and preferences are instrumental in ensuring that the final product aligns with your vision and goals.

2.3 Remote Work and Meetings: Embracing the flexibility of modern technology, we predominantly work remotely. However, we understand the importance of face-to-face interactions. Therefore, if you wish to meet us in person, we are more than happy to arrange a meeting at our location or a mutually convenient venue, such as a coffee shop or your preferred meeting place.

3. Contract and Cancellation

3.1 Monthly Plan: For our monthly plan, we do not require you to enter into a long-term contract. We believe in the value of our services and aim to earn your trust and loyalty continuously. If, for any reason, you decide to cancel your website’s monthly plan, we kindly request that you provide us with at least one month’s notice to ensure a smooth transition.

3.2 Cancellation Policy: To initiate the cancellation process, please notify us in writing via email or postal mail. We will promptly process your request and provide confirmation of the cancellation.

4. Client Satisfaction and Support

4.1 Client Satisfaction: Client satisfaction is our top priority. We are dedicated to delivering exceptional customer service and ensuring that you are delighted with the final outcome of your website. We prioritize prompt responses, open communication, and attentive support to address any concerns or inquiries you may have during the design and maintenance stages.

4.2 Ongoing Support: Our commitment to your success extends beyond the initial website design. We are here to provide ongoing support whenever you need it. Whether you require technical assistance, have questions about website management, or need guidance with updates or modifications, our experienced team is readily available to assist you.

5. Limitations of Liability

While we make every effort to provide reliable and error-free services, it is important to acknowledge that no system is entirely free from potential issues or disruptions. While we strive to maintain uninterrupted access to our website and services, we cannot guarantee the absence of technical glitches, server downtime, or other unforeseen circumstances. Therefore, we shall not be held liable for any direct or indirect damages, including but not limited to loss of profits, arising from the use or inability to use our services.

6. Changes to the Terms and Conditions

We reserve the right to update these Terms and Conditions at any time without prior notice. We recommend reviewing these Terms periodically to stay informed of any changes. Your continued use of our website and services following any modifications constitutes your acceptance of the revised Terms.

7. Contact Us

If you have any questions, concerns, or inquiries regarding these Terms and Conditions, please do not hesitate to contact us. We are here to assist you.

• Address: 29 Lancing Road, Luton, LU2 8JN
• Telephone: 01582 932186
• Mobile: 07878 759848
• Email: info@webdesignerluton.co.uk

Thank you for choosing Web Designer Luton. We look forward to working with you and helping you achieve your online goals.